Conversation Management is an ethical, effective, and long-standing approach to investigative interviewing that is applicable to any investigative context, whether criminal or civil, based on a commitment to respect for the individual and the principles of successful communication. In the third edition of this highly successful book, the authors have reviewed both the evidence base supporting the approach and the presentation of the content. The result is a significant rewrite of the previous edition with new chapters, new information, and new tools to maximize disclosure by interviewees, now also supported by references and footnotes throughout the text. The text includes explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion, and negotiation; the process of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail; and how to ask the right question at the right time in the right way and specific chapters covering interviews with victims, witness and suspects as well as more diverse situations. Investigative Interviewing: The Conversation Management Approach is the definitive textbook for anyone seeking an in depth understanding of investigative interviewing as a subject and Conversation Management as a proven approach.

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Testimonial evidence remains the greatest source of information available to those who try cases in court.Witness Testimony: Psychological, Investigative, and Evidential Perspectives provides a comprehensive and easily accessible guide to the decision-making and actions of the complete spectrum of practitioner involvement in the criminal justice process, right from initial investigation through to court-room proceedings. It builds on the content and structure of its ground-breaking predecessor Analysing Witness Testimony: A Guide for Legal Practitioners and Other Professionals (Blackstone Press, March 1999), and consists of 25 chapters written by an expert author team of practitioner and academic lawyers, forensic psychiatrists, and psychologists. The team is led by criminal evidence specialist barristers Anthony Heaton-Armstrong and David Wolchover, chartered forensic psychologist Dr Eric Shepherd, and Professor of Forensic Psychology, Gisli Gudjonnson. The book is logically divided into three sections, looking in turn at each of the three inter-related perspectives upon a witness' account; psychological, investigative, and evidential. Section One explains and examines psychological issues, including; witness memory; the effect of learning disabilities; false allegations of sexual assault; and the effect of physical factors such as head injuries and drugs. Section Two covers the crucial investigative issues and concerns in respect of false allegations; the impact of investigative and questioning style upon children and vulnerable persons; memory performace of witnesses; and linguistic interpretations. Section Three explores evidential issues such as; visual identification procedures; the status of witness demeanour; the reliability of oral evidence; the relevance of information technology to presentation of evidence; disclosure; the use of expert evidence; and judicial training. The book will therefore be indispensable to all those involved in the resolution of contentious or disputed evidence, including; members of the judiciary and legal practitioners; crime investigators; and forensic psychologists and psychiatrists.